At outdoorpowerco.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy from the date of purchase.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Return cost:
- Restocking fee: No cost
- For defective products: No cost
- For customer remorse: No cost
Return Method:
- In-store
- By Mail
Method to get the return label:
- For defective products: Download/Print
- For customer remorse: Download/Print
Product conditions that we allow for returns:
- New
Return Process:
To initiate a return, please contact us via email or phone within 30 days of your purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at outdoorpowercompany@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at outdoorpowercompany@gmail.com.
Thank you for choosing outdoorpowerco.com. If you have any questions or concerns regarding our return and refund policy, please get in touch below:
Support: 24/7
Phone: +1 (866) 591-8921
Email: outdoorpowercompany@gmail.com
Address: 8676 Rochester Ave, Rancho Cucamonga, CA 91730